At Crownwood Club we are committed to making our platform and services easy to use for everyone, regardless of ability or the technology they use. We believe that managing memberships, bookings and payments should be straightforward and accessible to all members and visitors.

Our accessibility commitment

We strive to ensure that our digital services meet high accessibility standards by following the Web Content Accessibility Guidelines (WCAG) and the European standard EN 301 549. Our aim is to reduce barriers and provide an inclusive experience across our website, online systems and member portals.

Continuous improvement process

We work continuously to improve accessibility across our systems and processes. Key elements of our approach include:

• Ongoing manual and automated accessibility testing to identify and address issues that affect real users.
• Building on an accessible design system that covers color contrast, typography, layout and UI components to ensure clarity and predictability.
• Continuous improvement of our coding standards and development practices to embed accessibility into the software development lifecycle.
• Ensuring compatibility with assistive technologies such as screen readers and support for full keyboard navigation.
• Regular training and awareness for product, development and customer-facing teams to maintain accessibility competence.

In line with the European Accessibility Act

Crownwood Club is committed to meeting the requirements of the European Accessibility Act (EAA). Our work is guided by the Act’s principles as we continuously develop and improve our platform and services to comply with the relevant legal and technical standards. Our objective is to ensure our website fulfil the accessibility obligations set out by law.

Report an accessibility issue

Help us improve access to our services. This channel is intended for reporting barriers that prevent or limit the use of our website, member portal or booking systems for people with disabilities. Examples of issues you can report:

• Content that is not accessible with a screen reader.
• Inability to navigate the site using only a keyboard.
• Text or images that are difficult to read because of poor contrast.
• Features or interactive elements that are not usable with assistive technology.

To report an accessibility barrier, please email us at: This email address is being protected from spambots. You need JavaScript enabled to view it..

If you need content in an alternative format (for example large print, audio or another language), or if you prefer to report an issue by phone, please include this in your message and we will respond with the available options and next steps.